Warranty and exchanges

Please read the following information to be informed of Archi Imports Ltd's warranty and returns policies. The Consumer Guarantee Act and Fair Trading Act set the minimum standards to which Archi Imports Ltd's products must comply, and how they are sold (see below).
For a product sold by Archi to be returned under our policy, that product must be in an unused resalable condition, unless faulty or otherwise defective.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Archi Imports Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

(1). Warranty policy and procedure

Archi Bikes and all related accessories sold by Archi Imports Ltd are covered by the normal manufacturer's warranty.

(2). Warranty terms for Archi Bicycles

(3). Warranty procedure

For all Warranties, Returns and Exchanges please follow the instructions below:

(4). Returns and exchanges

(5). Terms and conditions of trade

Please download and read our full General Terms and Conditions of Trade.